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Fundamental Concepts of Quality Improvement, by Melissa G. Hartman
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For decades, organizations around the world have been using quality concepts and practices to improve performance and increase productivity. Now as other organizations strive to achieve similar results, they are often struggling to understand and implement these quality principles. This is the focus of Fundamental Concepts of Quality Improvement, which provides a thorough overview of the essential quality principals as presented by an international collection of respected quality experts. The book approaches quality improvement from an "industry neutral" perspective that highlights the similarities in approaches and techniques across a broad range of industries. Therefore the book provides a very inclusive look at the fundamentals of quality that will appeal to a wide range of readers.
The book is divided into four sections: quality basics, teams, continuous improvement, and case studies. The sections of the book are set to follow the ASQ Certified Quality Improvement Associate Body of Knowledge. This makes the book a great reference for anyone preparing for this exam, as well as an outstanding text for anyone looking to gain a better understanding of quality.
- Sales Rank: #2195676 in Books
- Published on: 2001-11-01
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 6.00" w x 1.00" l,
- Binding: Hardcover
- 338 pages
Most helpful customer reviews
0 of 0 people found the following review helpful.
Five Stars for "Fundamentals"
By A Customer
"Fundamental Concepts of Quality Improvement" is an excellent resource for business owners and professionals trying to make sense of the mass of information about continuous improvement. This book provides basic information about important concepts such as quality philosophies, teamwork, and improvement tools. The most useful part of the book, however, just may well be the excellent selection of case studies. These case studies provide useful examples about how to acutally DO continuous improvement rather than just address conceptual or technical issues. The cases address applications in medical, service and educational settings, rather than just the typical manufacturing applications. I can actually apply the information in this book to improve my dental practice. I highly recommend this book to anyone who wants to make their company better!!!
0 of 0 people found the following review helpful.
A definite snoozer
By Moz Barbie
The font is really small and the concepts are presented in a very dry manner. If you are a quality improvement seeker you may slightly enjoy reading this. However, for the student just trying to finish their required classes this is a real snoozer.
0 of 0 people found the following review helpful.
A Must Have for Quality Improvement
By Mark T. Smith
Dr. Hartman has developed an invaluable resource which allows the reader the opportunity to learn quality improvement from a wealth of renowned authors.
- Mark T. Smith, Retired
Former Director-Local Integration
Sprint
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