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Quality Audits for Iso 9001:2000: Making Compliance Value-Added, by Tim O'Hanlon
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This book takes a brand new look at the entire audit process for both auditors and auditees. No longer will auditees need to feel like they must comply with an auditor's checklist without understanding why compliance is helpful to, or necessary for, the organization. Likewise, auditors will learn a fresh approach for developing feedback and reports that are more than lists of failings, but are value-added assessments of an organization's strengths and areas for improvement. By educating them as customers of the audit, this guide teaches auditees how to get the most value from their audit. Auditors will receive guidance about how to make their job something organizations will appreciate as a tool they can use to improve their company.
This complete how-to guide will help auditors and organizations plan for their internal or external audit. O'Hanlon himself is a registered IRCA Lead Auditor and Lead Auditor trainer who teaches you the previously undiscussed areas of the audit process. Additionally, this book will show both auditors and auditees how to make your audit a process that creates value for the organization, not just a tool to ensure compliance. Internal, second- and third-party auditors and auditees can use the numerous frequently asked questions to prepare for the situations they will encounter during an actual audit.
- Sales Rank: #2857327 in Books
- Brand: Brand: ASQ Quality Press
- Published on: 2001-11-01
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x 6.00" w x .75" l,
- Binding: Hardcover
- 240 pages
- Used Book in Good Condition
Review
I particularly liked the 83 Frequently Asked Questions and the tree diagrams showing how ISO 9001:2000 is structured. -- Frank M. Gryna, Distinguished Professor Emeritus Bradley University
About the Author
Tim O'Hanlon works as an international consultant in Quality Management and Business Excellence for Eurospan Developments Limited. His clients include BMW, Coca Cola, and Molex Inc. O'Hanlon is also a registered IRCA Lead Auditor and Lead Auditor trainer. He has served as senior assessor for the United Kingdom Excellence Award for five years. O'Hanlon's credentials also include holding a MBA in Quality Management from Grifo Enterprises in Rio de Janeiro and a PhD from Trinity College in Quality Science. Additionally, O'Hanlon is a Fellow of the Institute of Quality Assurance and a member of ASQ
Most helpful customer reviews
0 of 0 people found the following review helpful.
Practical approach -- completely implementable!
By Dr. Jim Bradley
Its not often a book comes along that not only is a pleasure to read but actually gives sound advice that can be understood and readily implemented 'straight from the page'! Tim O'Hanlon has provided such a text for those of us involved in ISO 9001:2000 audits. The practical approach that brings auditing into the realm of business reality makes this an immmensely useful read. Its on my compulsory reading list for clients who want to revamp their auditing process so as to realise the value-adding potential of audits. My advice -- buy it, read it then use the knowledge to improve your processes!
3 of 3 people found the following review helpful.
Dr O'Hanlon's book is ensightful and refreshing!
By Kerry Benton
This book is a breath of fresh air in an area made stuffy by boring quality books that make no sense unless you already know your stuff and if you did you wouldn't buy the book in the first place!
Dr. O'Hanlon seems to realise this and explains everything using easy to understand terms and useful diagrams. I heartily recommend purchasing this book...it certainly provided me with an interesting perspective of the auditing system!
0 of 0 people found the following review helpful.
When they said this book would help; they weren't kidding!
By Tina
I was given the job of planning the transition of our existing system to ISO 9001:2000 and someone said "Read Tim O'Hanlon's book". I did and I am so pleased. I got much more than I bargained for. When I saw the title I thought it was not what I needed but I was wrong..it was the only thing I needed. This guy really knows what he is going on about.
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